Tools

myFloatingHospital FAQs

You've got questions. We've got answers.

Due to the high variability in operating systems, platforms and individual system configurations as well as security/authentication issues, Floating Hospital for Children at Tufts Medical Center is unable to provide individual user support for the Patient Portal.  If you are having technical difficulties accessing or navigating the Patient Portal please read our FAQs. If you can't find the answers you're looking for, please contact us at: patientportal@tuftsmedicalcenter.org.

How do I get started?

In person: 
  1. Ask your Floating Hospital for Children doctor's office for a myFloatingHospital patient portal account
  2. The office (if participating in the new portal) will give you a username and password which will be sent to the email address you provide
  3. Login to the myFloatingHospital portal, change your password and create your security questions.

What clinics is the Outpatient Specialty Portal available for?

The Outpatient Specialty Portal is available for the below clinics: 

Pediatric Cardiology
Pediatric Endocrine
Pediatric ENT, Audiology, SLP
Pediatric Genetics Metabolism
Pediatric GI
Pediatric Infectious Disease
Pediatric Nephrology
Pediatric Neurology
NICU
Pediatric Orthopedics
Pediatric Physical Med & Rehab
Pediatric Pulmonary
Pediatric Rheumatology
Pediatric Specialty Center - Chelmsford
Pediatric Specialty Center - Framingham
Pediatric Specialty Center - Lawrence
Pediatric Specialty Center - Woburn
Pediatric Surgery
Pediatric Urology
Center for Youth Wellness
General Pediatrics

What can the outpatient portal do?

With the outpatient portal you will have access to:

  • Appointments:  Request and keep track of appointments
  • Lab Results:  Access and view lab results
  • Medication:  Request prescription refills
  • Messages:  Send and receive messages from staff
  • Immunization Records:  View and print your immunizations

What browsers are supported?

The myFloatingHospital Patient Portal is supported by the following browsers:

  • Internet Explorer 8 or higher (compatibility settings must be unchecked)
  • Chrome
  • Firefox
  • Safari

What should I do if I have login issues?

I did not receive an e-mail with my user name and password.
Please allow up to 24 hours to receive your email. This is based on volume and server load. Please inform your provider’s office if it’s been more than 24 hours so someone may help you.

How do I obtain a user name and password? 
Contact your provider’s office to establish a Patient Portal account.

I can’t sign on.
Please confirm your user name is correct. This can be found in an email with the subject "Portal login information."

Please confirm you are typing your password correctly. 
If you are still having trouble, click "Forgot Password?" You must know your username. You will receive an email with a link to re-set the password.

How do I change my user name?
The user name is assigned by your provider’s office.  Please ask your providers office to change your user name at your next visit.

How do I change my password?
Please sign on and under "My Account" there is an option for "reset password."

I forgot my password.
Please click "Forgot Password?" at the top.

How do I update my account information?

What should I do before each visit?
Please sign on and under "My Account" there is an option for "Pt Demographics" to enter your address/phone and emergency contact information.

How do I update my Address or Phone?
Please sign on and under "My Account" there is an option for "Pt Demographics."

How do I update my emergency contacts or pharmacy?
Please sign on and under "My Account" there is an option for "Additional information."

How do I use the Outpatient Specialty Portal?

How do I send a message or e-mail the practice?
Please sign on and under "Messages" there is an option to "Send A Message." Please contact your office directly by phone today if you are having problems or need to be seen.

How do I request an appointment?
Please sign on and under "Appointments" there is an option "New Appointment."

How do I view my lab results?
Please sign on. Lab results will appear on the welcome page under "Latest lab results." Click on the test name or click "View all results" to view them. You can also find them under "Medical Record > Lab Diagnostic Reports."

How do I refill a medication?
Please sign on and under "Messages" there is an option for "Refill medications."

What should I do if I can't find the answer to my question?

Email us at patientportal@tuftsmedicalcenter.org.