Patient Advocacy

We love making patients happy

At Tufts Medical Center, we know every patient has unique needs. We also work hard to meet them, while respecting your individuality.

We want to hear from you to make sure you’re satisfied. After all, patient satisfaction is one of the most important parts of our job. If you receive a customer satisfaction survey in the mail after discharge, please fill it out and send it back to us. Your comments and recommendations will help us continuously improve our care.

Learn about your rights

Patient Bill of Rights
Health Care Proxy and Medical Decision Making

Speak up

Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body, and you have the right to know.

Pay attention to the care you are receiving. Make sure you are getting the right treatments and medications by the right health care professionals. Don’t assume anything.

Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

Ask a trusted family member or friend to be your advocate.

Know what medications you take and why you take them. Medication errors are the most common health care mistakes.

Use a hospital, clinic, surgery center, or other type of organization that has undergone a rigorous on-site evaluation such as that provided by the Joint Commission.

Participate in all decisions about your treatment. You are the center of the health care team.

Need to report an issue?

We hope that you never experience issues at Tufts Medical Center. However, if you feel your rights have been violated, or are dissatisfied with patient care or safety at Tufts Medical Center, you may file a written or verbal grievance with the Patient Liaison through the:

Office of Patient Experience
Tufts Medical Center
800 Washington Street, Box 451
Boston, MA 02111

If the concerns and grievances cannot be resolved through the hospital, patients may contact the following:

The Massachusetts Department of Public Health
Division of Health Care Quality
99 Chauncy St.
Boston, MA 02111

The Massachusetts Board of Registration in Medicine
Office of Consumer Affairs and Business Regulation
560 Harrison Ave. Suite G-4
Boston, MA 02118